General Inquiries
How do I find my customer number to register?
Your customer number can be found at the top of your invoice. You may also contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
How do I contact customer service?
You may reach our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
How do I reset my password?
From the main login page, you can click on the “Forgot Password” link and follow the onscreen instructions to change your password.
How do I change my language preference?
At the top left corner, you can toggle between English and French views.
How do I delete my account?
Customer Admins and our LH Customer Service Team have the functionality to delete accounts. If your company does not have a customer admin, please contact Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
Account Registration/Information
What role should I choose?
ADMIN USER: User will have full access to all customer information and the ability to modify company information. User is able to add new user accounts.
TRANSACTIONAL USER: User will have access to make payments and view invoices, tickets, and payment history.
USER: User will be able to view invoices and tickets but no ability to make payments.
OPERATIONS: User will only be able to access mill certification reports. No access to other customer information.
I did not receive an email to verify my email. What should I do?
Check your SPAM folder. If you have not received the email in an hour, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
How can I change my email address?
If your email address has changed, please create a new account with the new email address. Your customer admin should be able to delete the old account. If your company does not have a customer admin, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
Why hasn’t my access been approved?
It takes up to seven business days for customer account approval. For any questions related to your pending registration, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
